Company Settings and Permissions

As an Administrator of your Hellotracks Business account, you can manage the company settings and permissions for the account.

Step 1: To access the company settings and permissions, click the dropdown menu under your profile and select Company. Or, go to Settings from the Manage section of the main menu.

Company Settings

  • In the initial section, you can adjust the general settings of the account, such as language, time format, and time zone.

  • The second section is for location data, where you can set limits and automatically delete location data at a frequency that is most suitable for your team.

  • The third section is specific for the mobile app. Here, you can enable automatic check-ins and check-outs, i.e. the capture of arrival and departure time stamps and the total onsite time of your team members when visiting a Place or a Job site.
  • The delay allows Hellotracks to consider a minimum onsite time at a Place or a Job site before registering a visit with automatic check-in/out. This is to avoid duplicates or false check-ins when team members walk or drive by a particular location without necessarily entering it.
  • The area will be considered as a default for Job locations.

  • Additionally, you can enable automatic check-ins and check-outs for Zones when they visit a region within the Zone.

    • The last section enables you to predefine a Status List and Trip Purpose List for your Workers to select from in the mobile app.

    In the mobile app, Workers can select from the list of predefined options available.

    You can check the status, trip purposes, and trip comments of your Workers in the Web platform at any time.


    As an Administrator, you can control the access rights for your Operators and Workers within the account.

    • If you require the Operators to only have access to the location of the Workers within their own team, disable the option: Operators may see workers of other teams on the map. To provide them access to all the Workers, enable this option by checking the box.

    • If you require the Workers to have access to the location of the other Workers within their own team in the mobile app, enable the option: Workers may see members of the same team on the map. Remember that Workers may also see the Workers from the other teams in the mobile app when the ‘Operators may see workers of other teams on the map’ is also enabled. 

    • If you want to disable your Workers' ability to deactivate tracking, you can set the working hour schedule for the team they belong to or per individual Worker.

    In the mobile app, the tracking switch will be removed for the Workers when disabling this option.

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