What is the difference between Worker, Operator, & Administrator?

An Administrator is a user who originally created the account using the company name. Only the Administrator can manage company information, billing, and member access.

An Operator can view and manage team members, as well as create, manage and dispatch Jobs.

Worker is generally a team member in the field who is completing Jobs.


• A Hellotracks Business account can have multiple Administrators, Operators, and Workers.

• Administrators are not trackable and are only accessible by themselves and through company login.

• Operators can access both the web dashboard and mobile app, whereas Workers are only limited to accessing the mobile app to share their live location and see their Jobs.

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