How Can I See Where My Team Is In Real Time?

This guide explains how to use Live to see your team’s location and current status in real time.

In Live, you can:

• see your team on the map in real time
• check who is active and who is offline
• filter the list to the people you need right now, and save those filters as a view
• view where a team member is currently located
• identify who may be available to take an extra Job

You see your team's position in real time: locations update every second while moving, and pause when stationary to save battery.

Step 1: Go to Location, then select Live.

This opens the real-time map and the list of your team. If a member has moved recently, a blue line may appear on the map showing their recent trip.

Step 2: Look at a member in the list to see their current status.

The status under each name comes from the member’s phone. Members who are at a Job or a Place also show a label on the map.

Status labels may include:

• At #[Job number] · [time] - at a Job, and for how long
• At [Place name] · [time] - at a saved Place
• Stationary · [time] - stopped at a location that is not a saved Place or Job
• On the way - moving
• Off duty - outside working hours
• Logged out / Tracking off - not sharing location
• Location services off - location access is turned off on the phone
• Invited - invited, but not using the app yet

Step 3: Use the quick filters above the list to show only some of your team: Active, In service or Jobs.

The number on each filter shows how many people fit it. Click a filter to turn it on, and click it again to turn it off.

• Active - tracking on and a location in the last 18 hours
• In service - logged in, tracking on and not off duty
• Jobs - have Jobs today

While a filter is on, the bar shows how many people you see, for example 6 of 8. Click Clear to turn all filters off.

Step 4: Click + next to the quick filters to add another filter.

You can filter by Status, Team, Skill, Role, Jobs, Working hours or Needs attention (phone issues such as low battery or missing permissions). Pick a filter, then pick the values you want to see in its menu.

Step 5: To keep your filters for next time, click Views, then Save as new view…. Type a name and click Save.

The Views button shows up as soon as a filter is on.

Step 6: Next time, click Views and pick your view under My views to turn on the same filters with one click.

Your views are saved with your account, so you find them again on another computer. To see everyone again, pick No view, filters off.

Step 7: When filters hide people, the map says how many, for example 2 hidden by filters. Click Show all to see everyone again.

Step 8: Select a team member from the list to center the map on their current position.

This makes it easier to see where they are now.

Step 9: Hover over the member on the map to see when their location was last updated.

The card shows the time of the last location update under their name, what they are doing now and, if they have Jobs today, how many are done. Click Open location history to see their whole day.

Step 10: Click the Point tool, then click a spot on the map.

Use a team member’s current location and status to help decide who may be able to take an extra Job.

Step 11: Click New job (the plus icon) on the marker to create a Job at that spot.

The pin icon next to it, New place, saves the spot as a Place instead.

You’re ready to start monitoring your team’s location and status in real time.