How to Disable Two-Factor Authentication (2FA)
This guide explains how to disable two-factor authentication (2FA) for your own account or reset 2FA for another user in the web dashboard.
In this guide:
1. Disable 2FA For Your Own Account
Before you start: You’ll need access to your current authenticator app and your account password to log in to the web dashboard and turn off 2FA.
Step 1: Click your name at the top of the main menu, then click your name and photo at the top of the menu that opens. Or go to Settings at the bottom of the main menu and select My settings.
Step 2: In Profile, click Disable authenticator app.
Step 3: Enter your password, then click Confirm.
2. Reset 2FA For Another User
If an admin or operator no longer has access to their authenticator app or backup codes and cannot log in to the web dashboard, an admin can reset 2FA for them.
Step 1: Go to Manage in the main menu, then select Members.
Step 2: Click the member whose 2FA you want to reset. Their sheet opens on the right.
Step 3: Click Profile & settings at the bottom of the sheet.
Step 4: In Profile, click Reset authenticator for user.
Step 5: Click Confirm. The member can now log in without the authenticator app and set it up again if they want to keep using one.
