How to Manage Backup Codes for Two-Factor Authentication (2FA)
Backup codes can be used to log in if Administrators or Operators with two-factor authentication (2FA) enabled do not have access to their authenticator app when logging in to the web dashboard.
If you lose your backup codes, you can generate a new set. Once regenerated, your previous backup codes will no longer work.
Note: Be sure to download, print, or copy your new backup codes and store them in a secure place before closing the window.
Step 1: Click your name at the top of the main menu, then click your name and photo at the top of the menu that opens. Or go to Settings at the bottom of the main menu and select My settings.
Step 2: In Profile, click Regenerate backup codes.
Step 3: Enter your password, then click Confirm.
Step 4: Save your backup codes by downloading, printing, or copying them, then click Close.
