What payment methods are available?

You can pay for your Hellotracks Business account using Visa, Mastercard, American Express, Discover, and Diners Club payments from customers worldwide. We also accept ACH credit transfers.

During your free trial, you enter your card in the same window where you choose your plan. Your plan is charged in the currency shown there. To learn how to set up your payment method, click here.

Common questions

Does Hellotracks charge any international country fee for transactions?

You may have received an international charge from your credit card issuer or bank. This charge is usually a small percentage surcharge that is added to transactions processed outside your country.

You will need to check with your credit card company about the additional charge, and you may want to speak with them prior to the purchase so that your account is not flagged due to concerns regarding fraud.

In which currency am I charged?

In the currency that the plan window and Billing show you. Once a payment has been made, your plan stays in that currency, also when you change the plan.

Can I pay with Maestro?

Our payment gateway doesn't accept Maestro. If you can't use another card, such as Visa or Mastercard, you can still use an ACH credit transfer to complete the payment or a cheque (although this is our least preferred option, given the time cost).

Can we be invoiced instead of paying by card?

Yes. Contact us at billing@hellotracks.com to arrange invoicing for your account.

How often am I billed?

Monthly, quarterly or annually. Annual billing works out at two months free. See What is the price of Hellotracks Business?