What Location Data Does Hellotracks Register Automatically?

Hellotracks automatically registers certain types of location data from mobile devices, even when field staff do not interact with the mobile app. This data is collected directly from the device’s GPS and is used to log trips, measure distance and duration, record stops, and calculate time spent on site.

Types of location data recorded automatically:

• Waypoints: GPS points along the route that form the exact path. When driving, each waypoint also includes speed in mph to show how fast the device was moving.
• Trips: Complete journey data from start to finish, including route, stops, duration, and distance.
• Trip quality: Evaluates the reliability of the GPS trace, highlighting gaps, weak signal, or multipath issues.
• Trip info: Speed chart for the trip, with peak and average speed, time range, and start/end points.
• Stops at Place: Arrival, departure, and total time spent at a Place (a saved, geofenced location). To learn more about Places, click here.
• Stops at Job: Arrival, departure, and time spent at a Job site (a task or assignment completed by field staff). To learn more about Jobs, click here.
• Stationary: Stops at locations that are not associated with a saved Place or Job, showing where field staff remained stationary outside known locations.

What's required for automatic registration to work:

For Hellotracks to automatically record this data, both of the following need to be in place on the field worker's device:

1. Location Switch set to Active in the mobile app. If it's off, no location data is recorded, regardless of permissions.
2. Location permission set to Always (iOS) or All the time (Android), with Precise Location also enabled. If the permission is set to "While Using the App" or "Approximate/Only While Using," tracking will stop or become inaccurate once the app is backgrounded, and some trips or stops may not register correctly.

If either of these isn't set correctly, automatic registration may be incomplete or stop working when the app isn't in the foreground.

To quickly verify the GPS quality of a device, see Step 4 in How to: Troubleshoot Location Issues.