How to: Recover Your Account

This guide provides a comprehensive overview of how to regain access to your Hellotracks account under various circumstances. Whether you've forgotten your password, replaced your phone, or are dealing with a different login issue, this article will direct you to the right solution.

Forgot Your Password?

If you have forgotten your password, you can easily reset it yourself. For a step-by-step guide, please click here.

Lost or Updated Your Phone?

You don't have to worry about losing your data. All information is securely backed up on our servers. Simply re-download the Hellotracks app on your new device and sign in with your account credentials. All of your data and settings will be restored.

Reactivate a Deactivated Account

If your account has been temporarily deactivated, you may be able to reactivate it by simply logging in again. By logging back in, you can restore your account access.

What if I don't receive the password reset or confirmation email?

First, check your spam or junk folder. If the email is not there after a few minutes, there may be an issue with your email provider or a typo in the email address you entered. Please contact our support team, and they will assist you.

What if I forgot both my email and password?

If you have forgotten the email address associated with your account, you will not be able to use the standard password reset process. For security reasons, you will need to contact Hellotracks support directly to verify your identity.