How to: Delete an Account

This guide explains how to proceed with account deletion in Hellotracks, depending on your role within the platform.

If you are a member of a Business account:

If you are a regular member (e.g., Worker or Operator) of a Hellotracks Business account, only the Administrator of that Business account can delete your profile. Please contact your company's Hellotracks Administrator to request the deletion of your account.

If you are an Administrator on a Business account:

When you access your Hellotracks account via the Web platform, it means you're on a Business account. As an Administrator, you have a couple of options for account deletion:

• Option 1: Deactivate the entire Business account.
  • You can choose to deactivate the entire Business account. For detailed steps on how to do this, please refer to our guide: How to: Deactivate my Business Account.
• Option 2: Delete your specific Administrator email account while keeping the Business account active.
  • If you wish to delete your specific Administrator email account but keep the Business account active (e.g., to transfer ownership), you'll first need to ensure there's another Administrator.

Here are the steps:

Step 1: Sign in to your Business account at https://live.hellotracks.com .

Step 2: Go to Manage > Members.

Step 3: If you are the only Administrator: First, create a new Administrator user. Click + New Member.

Step 4: In the member profile, change the role to Administrator.

Step 5: Log out and sign in as the newly created Administrator.

Step 6: Return to Members and find your original user account.

Step 7: In your profile, click Delete and confirm by entering your password.