How to Track Progress on a Job

This guide explains how to follow your jobs from start to finish in Hellotracks. Colors on the routes show where each job stands, and the job sheet shows what happened, with times and check-ins, and the job's history.

Step 1: Go to Dispatch and pick the day. Find the job in a person's route, or click All jobs to see every job.

Step 2: To see only jobs with a certain status, click Status in the JOBS bar and pick one or more statuses.

The number next to each status shows how many jobs have it.

Step 3: Job statuses are color-coded to show their progress. Check the color to see where it stands:

• Black: Scheduled.
• Blue: Started. The worker has seen the job and is on the way or has just begun.
• Orange: In progress. The worker has arrived at the job location.
• Red: Issue. The worker has reported an issue.
• Green: Done. The worker has confirmed completion.

Step 4: Click the job. Under What happened, the job sheet shows each step with its time:

• Accepted
• On the way
• Checked in and checked out (by GPS or manual check-in)
• Done

Step 5: At the bottom of the sheet, click History. It lists, day by day, when the job was created, assigned or moved, and each status change in its color.