How to Set Up an Alert

Alerts let you receive notifications for specific events, such as check-ins and check-outs, missed check-ins or check-outs, zone entry and exit, danger zone entry, exceeded stationary time, lost device connection, and low battery.

Step 1: Go to Insights from the main menu, then select Alerts.

Step 2: Click (+) New Config.

Step 3: Enter a Title for the alert.

Step 4: Choose whether to apply the alert to specific Members or a Team. To learn how to create a team, click here.

Step 5: Select the Action for the alert based on the event you want to track.

• checks in
• checks out
• doesn't check in until alert time ends
• doesn't check out until alert time ends
• Exceeds stationary time
• No connection to device
• Enters Zone
• Enters Danger Zone
• Leaving Zone

• Battery Low

  
  

The available conditions may vary depending on the selected Action.

Step 6 (optional): Add alert recipients.

• Enter the email address(es) that should receive the alert notification.
• To also send the alert to Slack, enter the Slack channel ID. To use this option, make sure your Slack workspace is connected to Hellotracks. To learn how to connect Slack, click here.

Step 7: Select when the alert should be active by choosing the weekdays and setting the active time, then click Save.