How to: Get notified when user logs in/out

The Hellotracks mobile app requires that every user is logged in with the tracking feature in active mode to accurately share a real-time location and tracks.

From the Live view, you will confirm the status of each member.

You can also confirm the status of each user from the Team view, and click open their profile to confirm the current status of the device.

On the Worker Profile, Check the Status Tab for information.

Create Alerts to receive an email or SMS when the connection to a user's device is lost.

Step 1: Go to Alerts and click on + New Config

Step 2: Enter a title for this alert and the phone number and or email address this alert should be sent. You should also select a schedule for the alert, to avoid receiving alerts outside your working hour schedule.

Step 3: Select the condition or activity that should trigger this alert, (e.g. Team 1 checks in, John Smith has no connection to the device).

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