How to Delete Account on Mobile
This guide explains how to delete your Hellotracks user directly from the mobile app, and what happens when you do.
Who can delete their user in the app:
- Private users (not part of a company): your user and all its data are deleted right away.
- Company administrators: Delete user sends a deletion request. Our support team deletes your user and its data within 30 days. The company itself stays.
- Workers and operators don't see Delete user. Ask your company's administrator to delete your user, see How to Delete an Account.
Step 1: Open the Hellotracks app on your Apple or Android device.
Step 2: Tap on the main menu in the upper left corner.
Step 3: Tap the three-dot icon, then select Delete user.
Step 4: Tap Yes to confirm. If you like, tell us why you're leaving, then tap Delete user. This can't be undone.
- Private users: your user is deleted and you are logged out.
- Company administrators: you see "Request sent. Our support team will delete your user and its data within 30 days." You stay logged in until then.