How to Reset a Member’s Password

This guide explains how to reset a member’s password by sending them a password reset link when they are unable to log in or have forgotten their password.


Step 1: Go to Manage in the main menu, then select Members.

Step 2: Click the member who needs a new password. Their sheet opens on the right.

Step 3: Click Profile & settings at the bottom of the sheet.

Step 4: In Profile, under Credentials, click Send link to reset password.

Note: The password reset link is sent to the email address (and phone number) saved under Contact in the member’s profile.

Still need help? Contact Us Contact Us